We want you to have a clear understanding of our return, cancellation, and refund procedures. Please review the following policy before requesting a return or refund.
Order Cancellation
If you need to modify or cancel your order, please contact our Customer Support team as soon as possible.
Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided the order has not already entered processing or been shipped.
Eligible orders cancelled before processing or shipment will receive a full refund.
Once an order has entered processing or has been shipped, it can no longer be modified or cancelled.
Returns
We accept eligible returns within 14 days of the date you receive your order.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase, such as an order confirmation or receipt.
Please contact our Customer Support team before sending any item back so that your return request can be reviewed.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our Customer Support team within 48 hours of delivery.
Please provide your order number, a description of the issue, and clear photos of the product and packaging whenever possible.
Our team will review your request and assist you with an appropriate resolution.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
If the return is required because of our mistake, we will cover the applicable return shipping costs.
Customers will be charged shipping costs no more than once for each order, including returns.
Return Process
Before returning any item, please contact our Customer Support team to request return authorization.
Once your return request has been reviewed and approved, we will provide the information needed to complete your return, including:
- The appropriate return shipping address.
- Detailed return instructions.
Important: Please wait for return authorization before sending your item back. Returns sent without prior authorization may not be accepted.
Return Address
Return instructions and the appropriate return destination will be confirmed by our Customer Support team after your return request has been approved.
Please contact us before sending your return.
The address shown above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, your return may need to be sent to a different address.
Please wait for our Customer Support team to review and approve your request. We will confirm the appropriate return address and provide instructions for your specific return.
Refunds
Once we receive and inspect your returned item, we will notify you by email that your return has been received.
After the inspection is completed, we will inform you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–15 business days.
Please note that the exact time for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period, please take the following steps:
- Check your bank account again.
- Contact your credit card company, as it may take additional time for the refund to be officially posted.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our Customer Support team.
Customer service contact information is also included in your Order Confirmation Email for convenient reference.